General Terms & Conditions
1) Reservation/Deposit/Full Payment.
Reservation should be made through ORPHEUS DIVE PTE LTD / EURYDICE TRAVEL PTE LTD at least sixty (60) days in advance. Bookings can be made by either email or walk ins. Upon receipt of a booking, deposit, the company will email a return confirmation with booking number at which point the booking will be deemed to have been made.
A non-refundable deposit is required and payable upon confirmation for the following to secure a confirmed booking :
a) Dive and Non Dive package – 50% of package /person is required as non-refundable deposit
Full payment must be made at least thirty (30) days before departure date. If for whatever reason, we do not receive the balance on, or before the due date, ORPHEUS DIVE PTE LTD / EURYDICE TRAVEL PTE LTD withholds the right to cancel your booking. Any deposits paid are non-refundable.
A guest deposit is understood to be a formal & binding commitment to pay for the vacation package in full, to take the activities that you requested and that ORPHEUS DIVE PTE LTD / EURYDICE TRAVEL PTE LTD fulfilled in good faith. The deposit is non-refundable. Furthermore, submission of a deposit by any guest indicates that guest’s full acceptance of Resort’s Booking Terms & Conditions. When a booking is made, space is held and other bookings are turned away. We stand by our confirmed bookings and respectfully request that you do the same. Thank you for your understanding
2) Bookings within thirty (30) days.
Bookings accepted within thirty (30) days subject to availability of accommodation. Full payment is required to secure this booking.
3) Accompanying Children and Infants.
Child price is based on child aged 3 and above but below 12 years old and sharing room with adults or their parents. 50% of the non-dive package price will be charged to child between 3-12 years old.
There is no packages for infants and child below 3 years.
4) Package Price Excludes.
Airfares, snorkel or dive gear hire, beverages, laundry, room service and others not specified or mentioned in the tour itinerary or in brochures.
5) Divers Certification and Equipment
Only certified divers may participate in scuba diving activities, unless they are enrolled in a scuba training program and under the direct supervision of their certified Instructor. Guests need to produce their certification card prior to diving. Failure to produce certification card / credentials may result in the guest being denied permission to scuba dive until they can prove their certification level.
(Certified divers minimum requirement is PADI Open Water-recreational dive certificate or equivalent)
All scuba divers must accept full and complete responsible for themselves, their actions and their equipment. Divers may elect to use their own gear, or arrange to rent and use our dive equipment.(Please refer to our dive equipment rental rate)
6) Extension stay request.
One may apply for extension of stay while at the resort but subject to accommodation availability.
7) Cancellation Charges/Refund.
Please notify us via email of the intention to cancel any booking at the earliest instance available.
After commencement of service, no refund, in part or full, will be given for services included in the package which have not been utilized. Where a guest fails to complete a dive, dive course or fails to participate in pre-booked or packaged activities for any reason (including ill health) or free choice, they will still be charged for the package.
For example, if a guest books a package which includes 5 days of diving and on the third day they abort their first dive because they couldn’t equalize. When that guest checks out, they will still be charged for the package and advised to make a claim on their travel insurance.
In the event of cancellation after full payment, the following will apply minus any bank charges, credit card charges and any exchange rate losses, if incurred:
a) From 29-16 days b4 arrival in Sabah – 30% of the trip’s full price forfeited
b) From 14 days to arrival date in Sabah – 50% of the trip’s full price forfeited
c) From 7 days to arrival date in Sabah – 75% of the trip’s full price forfeited
d) “No show” by customer – 100% of the trip’s full price forfeited
8) Unforeseen Circumstances
The company does not accept responsibility for any delay, additional expense or inconvenience which may be caused directly or indirectly by events outside of the company control, such as late arrival of domestic or international flights, civil disturbance, fire, floods, unusually severe weather, act of God, act of Government, or the failure of any machinery or equipment. Additionally, resort will not accept any responsibility for any injury, guest loss of or damage to personal equipment and property whilst staying at the resort, or during participation in any activity.
In the unlikely event that the dive trip is cancelled due to bad weather, rough and dangerous sea conditions, a natural disaster, an act of God, war, political unrest, a danger to passengers, or the boat, then the resort has the right to cancel or delay the departure. The resort withholds the right to change the planned itinerary, leave for jetty early or change the schedule.
Pulau Sipadan Resort & Tours Sdn Bhd and ORPHEUS DIVE PTE LTD / EURYDICE TRAVEL PTE LTD cannot be held responsible, or in any way liable, for property losses, personal losses, accidents, injury, or death for any reason whatsoever, whether through any activities booked through us, or caused to you by third parties connected, or not connected to us. The company will not be liable, for any additional expenses incurred by customers, for any reasons whatsoever. If a complaint is received about the package, for any reason, the company will agree to investigate and may act upon the complaint dependent upon our findings.
All guests/customers will be required to read and sign the company Standard Liability form and other related forms at the resort upon arrival or check-in. Refusal by a guest to sign such documents will prevent the resort from providing such activities.
We recommend that if you intend to go scuba diving, make sure you have an insurance policy that covers this activity. We strongly recommend that all guests take out adequate travel insurance covers accident, loss caused by cancellations, loss of luggage, personal property, medical expenses, medical evacuation & weather disruption / cancellations (including activity cancellation).
Guests intending on participating in diving activities must ensure their insurance covers them for SCUBA related activities and has appropriate ‘depth ‘ coverage.
11) Travel Documentation
Please check you have the required travel documents before booking your dive trip. Make sure your passport has at least 6 months to run from your time of entry into Malaysia.