Payments and Policies

Educational Policies

A 3 (THREE) months period is allocated to complete any selected scuba program, commencement and end dates inclusive. Deferment or extension of the validity period for the program will not be entertained regardless of medical or personal reasons.

Upon the allocation of dates for the program, should a change be requested for, it should be provided and acknowledged by the education center, no less than seven days before commencement of the program or departure for the sea dive portion of the program (if inclusive).
The Company reserves the right to accept or refuse any request for changes made less than seven days before program commencement or trip departure. Sea dive portion of the program is scheduled upon availability. Please check with the dive center for the latest departure schedule.

Tour Cancellations

In the event of any cancellation, the following cancellation fees will be levied unless specified otherwise within the product write-up:

Cancellation Notice Charges Per Person

The cancellation fees will also apply to passengers not holding a valid passport or other necessary travel documents at time of departure.

• Deposits will be forfeited.

Reservation Deposits

A deposit of 50% of the trip / package / course per person is required upon booking. Full payment to be made 2 weeks before date of departure or courses

The amounts may vary for each reservation or tour package and are listed in the respective package price list. A payment of deposit does not constitute the confirmation of booking or tour. Full payment is required by the stipulated time-frame listed in the respective package price list. Failure to comply with this may result in an automatic cancellation of reservation and a forfeiture of deposit.

Refund of Unused Portion of Trips

No refunds, either in part or in full, will be made for unused air tickets, ground transportation, meals, accommodations, activities, dives, rental of equipment or sightseeing tours not taken.

ADMINISTRATIVE / AMENDMENT FEE

A minimum administrative fee of S$75 will be charged for any amendment after documents are processed and additional S$50 after reservations have been acted upon. This administration fee will be charged in addition to any charges imposed by the airlines, hotels, tour operators, etc.

A transfer to another tour package, at your request, does not constitute an amendment but entails the cancellation of the original booking and is subjected to the applicable cancellation fees as stated above.

Tour Prices

Prices are subject to revision without notice in the event of unforeseen circumstances like currency fluctuations, increases in hotel rates, increases in airfares, local taxes etc. The tour price excludes pre/post tour accommodation, laundry, room service, unspecified meals or tours, beverages, excess baggage charge, passport and visa costs, airport taxes, personal and baggage insurance, tips and all items not listed in the tour package write up.

Tour Cancellations

The Company reserves the right to cancel any tour prior to departure for any reason whatsoever, including but not limited to insufficient number of tour participants. Should this happen, the entire payment will be refunded without any further obligations or liability on the part of the Company.

Itinerary Changes

Airline schedules, local and other conditions may affect accommodation, flights and routings. Should this occur, the Company reserves the right to substitute arrangement of similar value.

Extensions and Deviations

Extension of stay / deviation may be permitted at the end of tour, subject to maximum validity and restrictions of air ticket, seat confirmation and availability of hotel prior to commencement of tour. It is the passenger’s responsibility to hold firm confirmation of their return flight. Any extra cost of extension and deviation will be borne by the passenger.

Extension of stay / deviation will be at passenger’s own expense & transfer to airport will not be provided.

The air ticket issued is a special ticket, restricted to a specific airline only. It is non-negotiable, non-endorsable, non-reissuable, non-refundable & non-reroutable. Any alteration in routing or dates by the passenger is solely at his/her own risk. The Company and its associated agents shall not be held responsible for any inconvenience caused and extra expense incurred.

Dive Certifications

For diving tours & packages, your dive certification card (C-Card) & Dive Log form part of your travel documents & verification of your dive skills. The C-Card and date of last dive needs to be provided to the Company at the time of booking without the asking by the Company. For safety measures, the supplying agents/operators reserve to right to request for this verification prior to participation. They also reserve the right to decline a participation &/or recommend a Refresher Course at additional cost & / or cancel the tour participation. In the event the passenger’s participation is declined &/or cancelled, refunds will be at the discretion of the Supplying Agents / Operators.

Diver Responsiblities

All arrangements for the provision of transport, accommodation, sightseeing tours and other services are made by the Company through appointed agents only.

All exchange orders, receipts, contracts and tickets issued by the Company are subject to applicable tariffs, terms and conditions under which the accommodation, transportation and other services whatsoever are provided by the hotels, transport companies, airlines, railroad lines, steamship lines, owners or contractors concerned. By acceptance of such exchange orders, receipts, contracts and tickets, the tour participant is deemed to have agreed to the applicable tariffs, terms, and conditions.

Every person participating in any tour/holiday organised by the Company does so at his/her own risk with respect to loss or damage to property or injury to person except where such loss, damage or injury was caused by the negligence or wilful misconduct of the Company, its employees or agents. The tour participant accepts full responsibility for damages, losses, and expenses due to delay, sickness, weather, strikes, quarantine, or acts of God. No tour leaders/guides or other employees or agents of the Company are authorised to commit the Company to any liability whatsoever and the Company will not be bound by any statement or representation unless in writing and signed by a management executive of the Company.

The Company is only acting as an agent in organising the respective holiday components and will not be held responsible for any loss, damage, cost, expense or inconvenience caused by the suppliers or appointed agents of such holiday component. In no case shall the Company or their employees or agents be liable for any causes outside their reasonable control or from any act or omission of the suppliers or appointed agents.

Rental Agreement

Rental of equipment is provided as an additional assistance only. The Company is not responsible for equipment malfunctions whilst on the tour, injuries to hirers or damage to equipment. It is the sole responsibility of the hirer to acknowledge that the equipment are in good order prior to accepting the rental. The hirer will also assume the responsibility to reimburse the supplier for any equipment lost &/or damaged whilst under the care of the hirer.

Severability

These terms and conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

Discharge of all Liability

All divers will be required to sign a liability waiver form during enrolment of a scuba program or prior to departure for recreational divers and abide by all diving rules of the operators.

Right to Effect Changes

The Company reserves the right to alter any route, itinerary, and/or accommodation without prior notice to you if it shall in its reasonable discretion think fit and necessary or in the case of force majeure.

The Company also has the right to decline acceptance of any person as a member of the tour if it appears that that person is likely to endanger the health of safety, impair the comfort and enjoyment of others on the tour.

Travel Insurance

We strongly recommend that you purchase a Personal Travel Insurance policy prior to the commencement of your holiday.

Complaints and Claims

Any complaints / claims have to be made in writing within 03 days from the date of return. No responsibility is accepted in respect of any complaints / claims which are made after 03 days of return. This agreement is governed by the laws of the Republic of Singapore and you agree to submit to the exclusive jurisdiction of the courts of the Republic of Singapore.

Travel Documents

It is the passenger’s responsibility to ensure that his / her passport has a validity of at least 6 months from the date of departure. Relevant visas and vaccinations may be required. Tour/Package fares will not be refundable in the event of any cancellation due to non-approval of visas or any other reasons before the cancellation notice dates as stated above. Any passenger who requires the Company to apply for visas on his/her behalf will be charged a minimum processing fee of S$25 (non-refundable) per tour participant.

The Company shall not be held responsible or liable for the deportation or refusal of entry by immigration authorities of any tour participants resulting from improper travel documents, possession of unlawful items or any such immigration irregularities. The Company shall also not be held responsible or liable for any expenses, reimbursement, or refund of tour prices if any tour participants is refused entry by any country before departure or during the tour for whatever reason, including but not limited to non-possession of necessary visas.